Shipping and Return Policy

Shipping

We partner with reliable carriers to get your gear to you as quickly as possible:

• Within the Netherlands: Shipped via PostNL. Expect your package in 1–3 business days.
• International Orders: Shipped via DHL. Delivery typically takes 3–15 business days. International shipping to Belgium, France, Germany, Spain, Italy, Austria, and Poland.

Please note: Estimated delivery times commence from the date of dispatch, not the date of order placement.

Shipping Costs

• PostNL (Netherlands): 5€
• Orders Above 40€ — Free Shipping
• DHL (International): Varies by destination, usually ranging from 10€ to 15€.
• Orders above 75€ — Free Shipping

Returns

We want you to love your BajkBuddy accessories! However, if things don't work out, you can return your items for a refund or store credit.

General Rules

You have 14 days from the day you receive your order to initiate a return. Items must be in brand-new, unused condition with all original tags and packaging. Since our parts attach to bikes, items damaged from overtightening or riding cannot be accepted.

How to Return an Item

1. Contact us by email at hello@support.bajkbuddy.nl to let us know you need a return.
2. We will send you a Return Merchandise Authorization (RMA) sheet.
3. Print the RMA sheet and pack it securely with your unused items.
4. Mail the package to: BajkBuddy's Warehouse.

Note: You are responsible for return shipping costs. We highly recommend using a trackable shipping service, so your package doesn't get lost on its way back to us.

Refunds

Once we get your return, we'll inspect it and process your refund within 7 days. Keep in mind that depending on your bank, it might take 1–3 business days to show up on your statement. We'll send you an email as soon as it's sorted!

Damaged or Defective Items

If your figurine or clamp arrives damaged or unusable, let us know right away. Email us at hello@support.bajkbuddy.nl with a clear photo of the damage so our team can help you faster.

Tip: Send us more photos from multiple angles to clearly see the problem.

Replacements for Damaged Items

Once we review your photos, we can get a replacement product sent your way! If you opt for an identical or similar replacement, there is just a small 3€ service fee (6€ if the order was shipped outside of the Netherlands). If you'd prefer a full refund instead of a replacement, just let us know (please note that original shipping costs are non-refundable).

Important Reminders

• You have 14 days from the day you receive the package (not the purchase date) to request a standard return.
• You are responsible for return shipping costs unless the item arrived damaged or defective (the 3€ or 6€ replacement service fee still applies for replacements).

Questions?

If you have any questions about returns, contact us at: hello@support.bajkbuddy.nl